frequently asked questions

When will my reading arrive?

Readings are delivered within 72 hours of your order.

How is my reading delivered?

Readings arrive as a private, password-protected page, designed for you to access and scroll via browser at your leisure. If you purchased the Sun Moon Bestowal, your reading will be sent directly to your recipient with language describing the gift and any message you would like to share.

What do I need to provide?

An accurate reading requires your date, place and time of birth. Over 50% of Sun/Moon readings will be accurate without a time of birth, due to the fact that the Moon changes position roughly every 2 days. However, if you were born on a day that the Moon changed positions, your time of birth is needed to accurately determine your Moon sign.

When you enter your details at checkout, we check whether the Moon changes signs on or near your birth date. If it does, you may provide your birth time or choose to continue with an estimated Moon sign, calculated at 12 p.m. local time, after acknowledging that it may be inaccurate. If the Sun changes signs that day, your birth time is needed to determine your Sun sign.

This is important for us to complete the readings with integrity: we treat this information as sacred and want you to understand when a placement is an estimate.

For full readings without a birth time, most planetary signs can still be determined. Your rising sign cannot be determined without a birth time. The Moon sign may be uncertain; exact degrees and aspects are approximate, and other planets can occasionally change signs on your birth date. The North Node’s sign can usually be determined from the date.

Beyond birth details, each reading asks for its own particulars:

the sun moon signature™your first name, birth details, and email.

the sun moon bestowalyour recipient’s first name, birth details, and email — along with your own email, and the message you’d like to send with the gift.

the power playyour birth details, the challenge you’re facing, and what feels most impossible about it.

the red pillyour birth details, where you are now, where you’d like to be, and the story of what’s holding you back.

For the open-ended questions, share what you feel intuitively called to share — sometimes less is more. It doesn’t take much to surface the essence of what’s happening underneath, and that essence is what informs the most powerful reading.

What is your refund policy?

Every reading is composed individually and delivered digitally. Due to the nature of digital products, all sales are final. No refunds or exchanges are offered, for any reason, without exception. Please purchase with care.

What happens to my information?

Your questionnaire answers and birth details, apart from information included in the reading itself, are deleted from our active systems within 30 days of submission. Your reading remains available to you. Our privacy policy explains retained order records and service-provider retention. Privacy & terms.

How is payment handled?

Payments are processed by Stripe. We never see or store your card details.